This topic is current for me as a consulting assignment to a multi-national company here in Kuala Lumpur, Malaysia, outplacement advice nevertheless the outplacement services covered here, are equally as relevant just about anywhere internationally.
Essentially outplacement happens a new company has determined a need to retrench a number of employees, but rather than simply terminate their employment, with minimum redundancy payment as required by law, they recognise a certain responsibility towards those who will suffer their jobs.
There are of course, many reasons for jobs becoming redundant (and to all jurisdictions, the law mandates that it is jobs that are being lost) with the resulting retrenchment of the job holders, if they will not be redeployed within the industry. The company I am now working with on an outplacement assignment has sold one of its divisions to another company, and also the buyer does not want the employees.
In my view, and that numerous HR pros, if you have experienced retrenchment yourself, you simply cannot be truly effective being a counsellor to a student just been told they are losing their job. A previous colleague once compared it to having a baby! She commented that unless you've given birth, you cannot possibly empathise! While somewhat extreme, I for you to agree :-) All of our consultants involved in outplacement (me included) have all been retrenched at wasted time have a psychology or counselling qualification.
In some cases, your former company will pay with regard to a change and use the firm of your choice, providing pricey . is the equal. Contact the human resources department, let them know you're unhappy with the agency, and that you would like to find a swap.
If the company won't allow of a swap, see if they'll contact the designated firm on your behalf, indicating that you'll be displeased. If enough individuals are dissatisfied with the service and make your former employer aware of it, that could be an impetus to contract with another agency. You won't know if do not have to try.
As a last resort, you may opt to lift up the tab for outplacement services in your own. It'll be money well spent if it contributes greatly you find doable more quickly.